Front Office Front Desk Training Checklist

The following is a checklist of items that should be addressed prior to establishing your aesthetic practice.

Front office front desk training checklist.

3 allow for input from your employees in defining these roles responsibilities and goals. Front office orientation competency checklist is a tool for all staff who is assigned to the front desk position. You are in fact the first person a guest interacts with. Staff maintained focus on guest was not distracted.

To complete it your supervisor or mentor will review the competency areas and the skills techniques and procedures outlined in each competency area of your essential duties for your job position. A front office receptionist should always look his her best. The checklist gives the new team member a place to start. Collection of staff training document for the front office department.

It s also helpful if another team member is filling in. Front desk reception cashier reservation bell desk concierge travel desk etc. Main functions of bell desk department 6 stages of the guest check in procedure with flowchart types of common guest complaints in hotels different booking source of hotel reservation with examples 6 stages of reservation process in hotel with flowchart front office department security functions. The dental front desk is a hub of activity.

Hotel software or pms demo checklist cashiering and end of day functions hotel software or pms demo checklist front office functions hotel software or pms demo checklist reservation functions. Front desk services audit check list for check in process. Turn on your computer station. Dental front office checklists are helpful for a couple of reasons.

Staff well groomed uniformed name tag was present. See you around and happy. Front desk high balance credit limit report. As the leading authority on virtual dental front office training laura helps dental professionals who want to be better at what they do gain the training they need through online video courses live seminars and coaching.

1 define roles responsibilities of front office staff 2 create an incentive program based upon realistic goals and expectations. An efficient front desk is key to a productive practice. A front office receptionist should respond quickly. Learn more about laura s approach and how to book her for your next event.

Our daily checklists help your fd staff to make the most of their day. You may copy paste and edit checklists. Dental receptionist daily checklist. Company dress code should be well defined and communicated.

All guests are acknowledged with eye contact and smile within 10 feet even if the guest waiting in line. Make the music selection and turn on stereo no heavy rock etc 5. There is so much going on at times. Front desk sop hotel staff training hotel staff job description front office training.

They can be helpful when training new front office team members. Staff did not eat drink smoke or chew gum. Latest front office training. Audit checklist crime prevention security equipments handling emergency situations etc.